Information We Collect

Account Information

To create an account with Saw Machinery & Service Ltd, we require some essential information such as your name, address (personal and/or commercial), email address, and contact telephone number(s). You may also choose to provide additional information to allow us to better manage your account.

Information Collected from Third-Party Services

We can only accept payment by BACS. These payments may be processed in person or over the phone. We do not store any payment information past the point of transaction.

Payment Information

We accept payments via several methods including cheque, credit/debit cards, cash, and BACS. These payments may be processed in person or over the phone. Your name, credit/debit card number, card expiration date, and CVV code may be required to process the payment. We do not store any payment information past the point of transaction.

How We Use Your Information

To Service Your Account

We only collect information that is required to service your account. This information allows us to contact you for payments or invoicing queries, provide a pickup and delivery service, and send goods directly. We may also use this information to make courtesy calls to ensure that you are satisfied with the service you are receiving.

How Your Information is Shared

When You Place an Order

When you direct us to send an order directly from the manufacturer, we will share your name and delivery address. We may also share your telephone number to assist with the delivery if requested or deemed necessary by the courier.

For Legal Reasons

We may preserve or disclose information about you to comply with a law, regulation, or legal process.

Your Rights to Access and Control Your Personal Data

Accessing Your Data

It is your right to access the data that we hold. Please make any requests verbally or in writing. It is necessary for us to verify your identity before we can proceed with the request. We will respond to all requests within 28 days.

Rectification and Data Quality

It is your right to request changes to the data that we hold to ensure it is accurate. Please make any requests verbally or in writing. It is necessary for us to verify your identity before we can proceed with the request. We will respond to all requests within 28 days.

Right to Erasure

It is your right to request erasure of the data that we hold when it is no longer required. Please make any requests verbally or in writing. It is necessary for us to verify your identity before we can proceed with the request. We will respond to all requests within 28 days. Note that some information is required by law to be retained for accounting purposes.

Restricting Data Use

It is your right to request restrictions on the way in which we use your data. Please make any requests verbally or in writing. It is necessary for us to verify your identity before we can proceed with the request. We will respond to all requests within 28 days.

Right to Object

It is your right to object to us using your data for specific purposes. We will only collect and use data that is required for the service that you are requesting of us. We will only collect additional data or use your data for other purposes when we have been given your explicit consent to do so.

Data Retention

We keep your account information for as long as your account is in existence as it is required to service your account. If you wish to close your account permanently and have your data erased from our systems, you must make the request verbally or in writing. Where information is required to be kept for a set period of time by law, the information will remain.

Cookie Policy

What Are Cookies

As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This part of our policy describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored; however, this may downgrade or ‘break’ certain elements of the site’s functionality. For more general information on cookies, see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry-standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us, then we will use cookies for the management of the sign-up process and general administration. These cookies will usually be deleted when you log out; however, in some cases, they may remain afterward to remember your site preferences when logged out. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

This site offers newsletter or email subscription services, and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. When you submit data through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.

This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web for helping us understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

More Information

Hopefully, that has clarified things for you and, as was previously mentioned, if there is something that you aren’t sure whether you need or not, it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information, then you can contact us through one of our preferred contact methods.

How to Contact Us

If you have any queries related to this policy or need to get in touch for any other reason, please contact us at:

Saw Machinery & Service Ltd
Unit 10 Shakespeare Business Centre, Hathaway Close
Eastleigh, Hampshire, SO50 4SR
Tel: 02380 653329
E-Mail: sales@sawmachineryservice.co.uk

This privacy and cookie policy is designed to be compatible with UK law, including the General Data Protection Regulation (GDPR). If you have any questions or need further assistance, please do not hesitate to contact us.